In line with the Italian Consumer Code (Legislative Decree No. 206/2005) and the EU Consumer Rights Directive, customers purchasing from lacasadicembre.com have the right to withdraw from the purchase contract without giving any reason, within 14 days from the day the goods are delivered.
You may cancel your purchase within 14 days of receiving the product. This period starts on the day you, or someone authorized by you (other than the courier), physically receives the goods.
To exercise this right, please inform us clearly of your decision by email or written communication. You are free to use the withdrawal form template below, though it is not mandatory.
(Only fill out and send this form if you wish to withdraw from the contract.)
To:
Cembre S.p.A.
Via Serenissima, 9
25135 Brescia, Italy
Email: info@lacasadicembre.com
VAT: IT00541390175
I hereby inform you of my decision to withdraw from the purchase contract for the following goods:
Ordered on: _____________________
Received on: _____________________
Name of consumer: _____________________
Address: _____________________
Signature (if sent by post): _____________________
Date: _____________________
Once you notify us of your decision, we will issue a full refund of all payments made, including standard delivery costs (excluding any extra charges for express or non-standard delivery options you may have selected).
Refunds will be processed within 14 days of receiving your withdrawal notice, using the same payment method used for the original transaction—unless you explicitly agree otherwise. No fees will be charged for the refund.
Products must be returned to us within 14 days of your withdrawal notice. This deadline is considered met if the package is shipped back before the 14-day period expires.
Items must be returned in their original condition, unused, and with all original packaging, labels, and seals intact.
Return shipping costs are your responsibility, unless the item arrived damaged or incorrect due to our error. We do not accept cash-on-delivery (COD) returns.
The right of withdrawal does not apply in the following cases:
Customized or made-to-order items
Sealed products that were opened and cannot be returned for hygiene or health reasons
Perishable goods or items with a short expiration date
Opened software, audio, or video products
Newspapers, magazines, and similar publications
Returned products must be:
Unused and undamaged
In original packaging with all labels and protective seals intact
Handled with care — refunds may be reduced if the value of the item has been diminished due to improper use
Please ensure that items are securely packaged to avoid damage during return shipping.
For questions about returns, refunds, or how to exercise your right of withdrawal, please contact:
Cembre S.p.A.
Via Serenissima, 9
25135 Brescia, Italy
Email: info@lacasadicembre.com
You are liable for any reduction in value of the goods if they are handled in ways not necessary to determine their nature, features, or functionality.