Coverage for Electrical Products
All electrical items purchased from lacasadicembre include a standard 2-year warranty from the date of delivery.
If the optional 1-year extended warranty was selected at checkout, the total coverage period is extended to 3 years.
If a fault in an electrical component occurs during the warranty period due to a manufacturing defect, we will provide a brand-new replacement unit at no cost.
What’s Not Covered
The warranty does not apply in the following situations:
Physical damage caused by impact or mishandling
Normal wear and tear through regular use
Malfunctions resulting from improper setup, misuse, or negligence
Filing a Warranty Request
To begin a warranty claim, please email: info@lacasadicembre.com
You will receive an automated response. Please reply to that message with a short video clearly showing the issue—such as the product being turned on, charging, or connected.
If the problem cannot be confirmed via video, we may ask you to return the product for inspection at our facility.
Please note: Return shipping costs are the responsibility of the sender. Cash-on-delivery (COD) returns will not be accepted.
Warranty claims will only be approved if they meet all the conditions listed above.
For more information, please refer to our Terms and Conditions and Cookie Policy available at the bottom of this page.